Return Policy

We want you to be delighted with your purchase. If something isn’t right, we’ve made the return and exchange process simple.

Returns & Exchanges

To request a return, refund, or exchange, please email our After-Sale Customer Service team at service@Giftifymama.com first to obtain approval.

Important: Returns sent without prior approval may be refused, and customers will be responsible for any related losses or costs.

Once approved:

  • Please keep items unused, unwashed, and in their original packaging.

  • Pack items securely and seal the parcel.

  • Use a trackable shipping service. We are not responsible for packages lost or damaged in transit. Insurance is recommended.

Processing time: Returns/exchanges will be processed within 7 days after we receive your return package.

Refund timing: Refunds are issued to the original payment method and may take 5–10 business days to appear, depending on your bank or payment provider.

What to Include in Your Email

To help us process your request quickly, please include:

  • Order Number (e.g., SS0001)

  • If exchanging, include the replacement item number as well

    Item Number(s) (e.g., PRL0001_GR_M)

     

  • Quantity of each item

  • Photos of the item(s) you are returning

  • Photo of the shipping label on the package you received from Giftifymama

  • Photo of the shipping label on the package you send back

  • Photo of the shipping label inside the return package (if applicable)

Return & Exchange Window

  • We accept returns within 30 days of delivery (the date you received your order).

 

Return & Exchange Conditions

Returned items must be:

  • Unused

  • Unwashed

  • Not worn

  • Not damaged

  • Not altered

  • In original packaging

We do not accept returns for items that are worn, washed, damaged, or altered.

Return Shipping Fee

When we cover return shipping

We will cover the return shipping cost if the issue is caused by us, including:

  • Wrong item shipped

  • Quality defects

  • Items damaged due to our responsibility

  • Other cases approved by our Customer Service team

In these cases, we will offer a replacement, compensation, or another solution after review.

When the customer pays return shipping

You are responsible for return shipping if the return/exchange is due to:

  • Incorrect size selection

  • Change of mind / personal preference

  • Incorrect product choice

If you return an item for these reasons, we will refund the item price after we receive the return. (Shipping fees are non-refundable.)

C.O.D. (Cash on Delivery) returns are not accepted.

Refunds & Exchanges

Returns/exchanges will be processed within 7 days of receipt of your return package.

Full Refunds

We offer a full refund (item cost only) for items confirmed to be faulty or damaged due to our responsibility.

Note: Shipping fees are not refundable. Damage caused by a third party carrier or by the customer is not eligible for a full refund.

Partial Refunds

If returned items are missing original parts/accessories/packaging, we may issue a partial refund.

A restocking fee may apply where permitted.

Order Cancellation

Orders typically take 3–5 business days to prepare and dispatch.

  • You may cancel your order any time before it ships.

  • Once the order is shipped, it cannot be cancelled.

Return Address

Recipient: Giftifymama Return Team

Online Service Time: 9:00 AM – 6:00 PM (C.S.T.), office hours

Address:

1570 S. Washington Avenue, Piscataway, Middlesex County, New Jersey 08854