Refund policy
We want you to be happy with your GiftifyMama purchase. If something isn’t right, please contact us so we can help.
Nothing in this policy limits your statutory consumer rights.
How to Start a Return or Exchange
Email service@giftifymama.com to request a return, refund, or exchange and obtain return instructions.
Please include:
- Your order number or other proof of purchase.
- The name or item number of each product.
- The quantity of each item.
- Whether you would like a refund or exchange.
- For exchanges, the replacement item and size you would like.
For faulty, damaged, or incorrect items, we may request photos to help assess the issue. We will request a shipping-label photo only when needed to verify delivery information. If you do not have an item number or shipping-label photo, we can use other order or delivery information to verify your request.
For returns under our voluntary policy, please wait for our return instructions before shipping items back. Returns sent without first contacting us may be refused or delayed. Exercising a valid statutory right of withdrawal or other statutory remedy does not require our prior approval.
Our 30-Day Return Window
You may request a return or exchange under our voluntary policy within 30 calendar days of delivery.
After receiving our return instructions, you must ship the items within 14 calendar days, as shown by the carrier’s acceptance record. Your return does not need to reach our warehouse within 30 days of delivery.
Different deadlines apply where required by applicable law.
Return Conditions
For personal-reason returns under our voluntary policy, items must be unwashed, unaltered, and free from customer-caused damage, stains, or odors. Please return the original packaging and included accessories. Missing packaging or parts will be assessed under the partial-refund rules below and applicable law.
Clothing
Ordinary clothing may be briefly and reasonably tried on to check size and fit, but must not have been worn for daily use. This includes Hidden-Zip tops, dresses, sweatshirts, loungewear, sleepwear, and pajamas.
Bras
For personal-reason returns, bras must be unused, unwashed, in their original packaging, and have their original tags attached. Bras that have been worn or washed are not eligible for personal-reason returns under our voluntary policy, subject to applicable law.
Accessories
Accessories follow the same unused and original-packaging requirements unless the product page states otherwise. Product-specific conditions do not limit statutory rights.
Quality-related exceptions: These conditions do not override legally permitted inspection or statutory rights concerning faulty, damaged, incorrect, or misdescribed goods. A quality-related claim will not be automatically refused solely because an item has been washed or its original packaging is missing.
Faulty, Damaged, or Incorrect Items
Please contact us if your item arrives faulty, damaged, incorrect, or not as described.
Damage occurring during delivery arranged by us, before you receive the goods, will be handled as our responsibility after verification. We will arrange a refund or exchange and cover the relevant shipping costs as described below.
Damage caused by the customer after delivery is not covered as damage for which we are responsible.
The 30-day voluntary return window does not limit applicable statutory quality guarantees or other consumer rights. If you discover a product fault or a discrepancy with its description after 30 days, please contact us. We will assess the issue and provide an appropriate solution based on the circumstances and applicable law.
Return Locations & Shipping Instructions
Our products may ship from the United States or China. Returns will generally need to go back to the original shipping country, so international return shipping may be required.
Please obtain the correct return address from customer service. Do not automatically return items to the sender address printed on your original package.
If items in one order shipped from different locations, separate return shipments may be necessary. Customer service will provide instructions.
When returning items:
- Pack them securely, using the original packaging where available.
- Use a trackable shipping service and keep your shipping receipt.
- Consider shipping insurance.
- Do not send returns cash-on-delivery (C.O.D.); these are not accepted.
If a return is lost or damaged in transit, we will handle the matter according to the circumstances, responsibility, and applicable law. If you used a return label provided by us, we will assist with the carrier investigation.
Shipping Fees
Cancellation Before Shipment
If your order is cancelled before it ships, we will refund the full amount paid, including shipping fees.
Personal-Reason Returns After Shipment
For eligible returns due to change of mind, personal preference, or incorrect size selection by the customer, original shipping fees are non-refundable once the order has shipped, except where required by applicable law. Customers are responsible for return shipping.
Returns Due to Our Responsibility
For returns caused by a confirmed product defect, an incorrect item shipped, or damage for which we are responsible, we will refund the affected item’s actual purchase price and the related original shipping fees, and cover return shipping. We will explain whether we will provide a prepaid label or reimburse the return shipping cost.
Exchange Shipping
For personal-reason exchanges, customers pay both return shipping and shipping for the replacement item. We will explain these charges and obtain your confirmation before arranging the exchange. For exchanges caused by our responsibility, we cover both return and replacement shipping.
Applicable legal requirements take priority over these shipping-fee rules.
Refund Amounts & Processing
Eligible refunds are based on the amount actually paid for the returned items after discounts, less any lawful deduction explained below. Shipping fees and taxes are handled under the relevant sections of this policy.
Within 7 calendar days after receiving your return, we will complete our inspection and initiate a refund for eligible items. If applicable law requires an earlier refund, we will follow that deadline.
Refunds are issued to the original payment method. After we initiate the refund, it typically takes 5–10 business days to appear, depending on your bank or payment provider.
Partial Refunds
We may deduct an amount for actual loss in value caused by the customer, such as missing accessories or damage beyond reasonable inspection, but only where permitted by applicable law.
We will explain the reason and amount of any deduction by email.
Reasonable unpacking or inspection will not automatically result in a deduction. Missing parts, damage, or packaging problems that were already present when the goods arrived will not be charged to the customer.
Exchanges
Exchanges are subject to stock availability. We process exchanges within 7 calendar days after receiving the returned items. Replacement delivery time is additional, and dispatch depends on stock availability and confirmation of any shipping charges or price differences.
If your requested replacement is unavailable, you may choose a refund under the applicable refund rules or select another item. We will not substitute an item without your agreement.
We will explain any price difference and obtain your confirmation before collecting an additional payment or refunding the difference.
Taxes & Import Duties
Taxes collected by us will be refunded in connection with a return as required by applicable law.
For import duties or taxes collected directly from you by customs, a carrier, or another third party, refund eligibility and application procedures depend on local rules. We can provide order and return documentation to support your application.
Order Cancellation
Orders typically take 3–5 business days to prepare and dispatch. This is an estimate, not a guaranteed cancellation period.
To request cancellation before shipment, email service@giftifymama.com with your order details.
Once cancellation is confirmed, we will initiate a full refund, including shipping fees, to your original payment method within 7 calendar days, or sooner where required by law.
After shipment, the order can no longer be handled as a pre-shipment cancellation. You may still return eligible items under this policy or exercise any applicable statutory rights.
UK & EU Statutory Withdrawal Rights
Where a UK or EU statutory right of withdrawal applies, you generally have 14 days from delivery to notify us that you wish to withdraw from your purchase, without giving a reason, and a further 14 days after notifying us to send the goods back. Statutory exceptions may apply.
For an eligible withdrawal of your entire order, we will also refund the standard outbound delivery charges as required by law.
Our voluntary return conditions do not override statutory withdrawal rights, including legally permitted handling to inspect goods. Statutory refund deadlines take priority where they require an earlier refund.
Our additional 30-day voluntary return policy remains available under the conditions stated above.
Questions
Email service@giftifymama.com. We typically reply within one business day.
